IT Operations Support Services

About the role

This role provides operational support across Active Directory, AWS administration coordination, and endpoint device management. The work focuses on keeping access, device, and operational requests moving smoothly while maintaining accurate records and communicating updates to stakeholders.

What you'll do

• Handle Active Directory user lifecycle actions, including account creation, updates, disablement, and deletion.
• Support security group changes, access requests, permission updates, and related incident resolution.
• Coordinate onboarding activities for new Active Directory environments, domains, or forests with infrastructure and security teams.
• Track AWS patch management activities, maintenance windows, and operational service requests.
• Support configuration, enrollment, troubleshooting, and lifecycle tasks for Mac, iPhone, and Android devices.
• Maintain operational documentation, records, and ticket updates, and escalate issues when needed.

What we're looking for

• Experience supporting Microsoft Active Directory environments.
• Knowledge of AWS operational and infrastructure services.
• Experience managing MacOS, iOS, and Android devices in enterprise environments.
• Strong troubleshooting and communication skills.
• Ability to coordinate with regional and global stakeholders.
• Comfort working within security and operational procedures.